Orders and Delivery

All UK orders will require a signature on delivery. Please allow up to 3 working days for your order to reach you.

Orders within the European Union are sent by international courier and require a signature on delivery. Please allow up to 3-10 working days for your order to arrive.

We are able to ship worldwide and for those countries not listed please contact us for further details.

Customs or handling charges that may be levied in any destination country are beyond our control and we are unable to accept any responsibility for these.

We would advise you to contact us if you have not received your order within 28 days.

Products cannot be delivered to PO Box addresses. A working day is Monday to Friday except Bank Holidays.

At exceptionally busy times, we would send you a personal email if we are experiencing problems with your order.

PRICING

GUARANTEE AND ONLINE RETURNS

 Prices shown are correct at the time of going to publication. Prices shown in UK pounds are inclusive of VAT at 20%. We reserve the right to change prices without notice.

As we process your order, we shall contact you if any items are unavailable.

RETURNS POLICY

GUARANTEE AND ONLINE RETURNS

 It is important to us that our products give every satisfaction to its fortunate owner. Our customer service team are dedicated to providing excellent after sales care. We are sure that you will be delighted with your Rapport product yet, we offer a full 24 months guarantee.

If you are not happy with the goods, for whatever reason, you are able to return the order, under the Distance Selling Regulations, up to 28 days after receipt of goods. Rapport must be notified by either email at info@rapportlondon.com or by calling us at +44 (0) 2920 373737 and the goods must be returned unused with the original packaging. Please return with proof of purchase within 30 days and we will provide a full refund but you must return the unwanted item to us at your cost. Refunds will only be credited to your original method of payment providing that the item is returned in the original package and the same condition it was supplied. We reserve the right to deduct from the refund requested the cost of the shipping we incurred.

FAULTY GOODS

 Faulty goods are covered by the manufacturer’s warranty - if you find fault with the goods you must advise us within 3 days of receipt of goods and returned the goods to the manufacturer’s address below.

RETURNING GOODS BOUGHT AS SPECIAL OFFERS

 If you return an item bought as part of a discount offer or promotion, you will be refunded the discounted price given in that offer.

RETURNS BY POST

 Please address parcels to:

M.A. Rapport & Co Ltd

 Ivor House,

 Bridge Street,

 Cardiff,

 United Kingdom

 CF10 2TH

+44 (0) 2920 373737

 Email:info@rapportlondon.com